Vehicle breakdown. At some point, any driver will need a garage or tow truck. Finding a towing company or garage can be a headache at times, especially if someone is stranded on the side of the road in a city, they aren’t familiar with.
As a garage owner, if you have customers calling you need a tow, you want to be adequately represented by a reputable towing company. Here’s some tips on picking a towing company for your garage, like Geyers Towing.
Search for tow companies in your area. People who have used tow companies will leave reviews on their experiences, either good or bad. Check out how the company responds to negative reviews to get an idea of the customer service you can expect. As a garage, you would want to pick a tow company that has 24- hour assistance and multiple tow trucks to respond to numerous incidents at any time.
When you’ve made a list of potential tow companies, do more research on them online. Visit their website and social media accounts. You are looking to see if they list their services online along with there pricing. You should be able to find their credentials as well online such as their licensing, training, bonded, and insured.
You are looking for a company that offers a wide range of services and can cover a wide towing area. If customers breakdown miles away from your garage, you want to make sure the tow truck company you’ve picked will be able to complete the job. Look at choosing a towing company with a wide coverage area.
Give Them a Call
After researching, you still want to get on the phone and reach out to the tow truck companies that have piqued your interest to ask about their services. The company should be willing to talk to you about their qualifications and services offered over the phone. This is where you need to take notes, did you have to make multiple calls before you could reach anyone on the phone? What was there tone on the phone? Little things like these also hint at the professionalism and customer service you could expect from the tow truck company.
Ask Questions about Trucks and Drivers
As a garage, hiring out a tow truck company, you want to make sure that the trucks and drivers are representing you accurately. You don’t want extra damage done to a customer’s vehicle during a tow because of an inexperienced driver or equipment that’s in poor shape.
If a company is unable to give a breakdown of their expenses, or if they say they need to be on scene to determine their pricing, be aware of these red flags. Once you’ve gotten costs from a few towing companies, compare their pricing, and pros and cons. Price should not be your determining factor in picking a company to represent your garage.
In the end, you want to make sure that the tow truck company you’ve picked for your garage is the best for representing your business professionally. To summarize how to choose a tow truck company for your garage, you need to ask around, research online, call the company, make sure their services offer roadside assistance, and 24-hour tows and compare costs. All of these items together will help you decide on a towing company for your garage.